Frequently asked questions (FAQ)

What do International Shipping and QuickShip mean?

In order to improve our website shopping experience, TURKEY, site has launched the QuickShip label. QuickShip related provides a faster delivery service with a separate shipping timeframe.

【International Shipping】means that the item is being shipped from a warehouse located outside of TURKEY.

Thanks for your kind understanding in advance.

Can I change or modify my order?


shipping address:

1. For unshipped orders, you can click edit your shipping address via "My Orders".

2. For already shipped orders, the shipping address CANNOT be changed.



Changing sizes:

1. For unpaid orders, you need to cancel the order in "My Orders" and place a new one with the correct size.

2. For paid but unshipped orders, you may contact our customer service for changing sizes.

Note: Cooperative brand order don't support exchange of the item(s)

3. For shipped orders, the size cannot be edited. We recommend that you apply for a return after you receive the order.